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  "created_at": "2026-05-22T14:51:02.046Z",
  "updated_at": "2026-05-22T15:02:04.473Z",
  "title": "Unified View Meets Agent Teamwork",
  "description": "A single pane of glass is just the start—now customer-owned agents can work alongside internal agents to fit every enterprise journey.",
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  "language": "en",
  "duration_sec": 36.17,
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    "transcript_url": "https://reelsbuilder.ai/video/6a106d56ee069b6f30bd52e8/transcript.txt",
    "transcript": "The first is the unified platform, right? I've been in this market a long time, and the first thing we always say is, hey, can we get a single pane of glass? \n\nThat was announced today. Everybody says it. Freshworks is doing that. I think that's important. The other piece of it that was new for me was, yeah, everybody's using AI, but You know, Freshworks is saying, hey, you can bring your own AI agents into this, and you can work it with our own internal AI agents. \n\nSo customers, their AI journey might be a little different. Freshworks is saying, hey, this is what we can use in conjunction. Our agents can work with each other. \n\nOur agents can talk to each other. I thought that was very impactful.",
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  "ai_context": {
    "summary": "A single pane of glass is just the start—now customer-owned agents can work alongside internal agents to fit every enterprise journey.",
    "topics": [
      "YouTube Clip"
    ],
    "source_links": [
      {
        "label": "The Future of AI: Bringing Your Own Agents to the Platform",
        "url": "https://www.youtube.com/watch?v=tLUMzdp6AO8",
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    "handle": null,
    "name": "Alec Furrier",
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