Well, the reality is that adoption is easy. The orchestration is the hardest part. So adoption is easy. You can get to a provider, buy a chatbot, put it to run, and it's easy. 

The problem that you are mentioning and the reason why only 50% use agentic cross departments and orchestrating these journeys is specifically for two reasons. 

Number one is that agentic orchestration requires AI to maintain a context across all those systems.