What customers actually want from AI right now

0:33

Smarsh's Chief Strategy Officer reveals how enterprises are shifting their AI expectations—and why partnerships with AWS and others are reshaping communications intelligence in 2026.

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Duration34s

Transcript106 words

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Smarsh EDGE 2026: AI and the Future of Communication

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Statuscompleted

CreatedOct 25, 2026

Transcript

106 words

We are here in the iconic Rainbow Room in New York City for SmartEdge 2026, where we are talking to some of the key builders and innovators to find this next era of communications intelligence. I'm Gautam Nadella, Chief Strategy Officer at Smarsh. It was a great discussion. We had a quick panel discussion. There's so much going on with AI and technology. How are customers reacting to that? How are their needs changing? How Smarsh and our partners like AWS and Kalin are meeting that moment with innovation, with thought leadership, and how are we accelerating outcomes for our customers? It was a great discussion.

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